Stock availability is updated live on each individual product page.  If a product is listed as "In stock", it is physically sitting in our UK warehouse, ready for dispatch.  We aim to have all orders shipped within 24-48 hours of being placed, on an overnight service in the UK. International orders ship with express delivery.

If a product is not in stock, the product page will show the expected dispatch date.  Note that this is when the order will ship from our UK warehouse, not when it ships from the factory to us.

If you are on a tight deadline (e.g. targeting a race, event or trip), please do contact us before placing an order for an out of stock item.

Orders are taken on a first-come, first-served basis, so if you are intending to place an order, we would advise doing so as soon as possible - the sooner an order is confirmed, the higher up the priority list when stock arrives.

Yes, we don't keep stock of all possible customisations so there will be a lead time here.

Please refer to the customisation product pages for more details or just get in touch if you have any specific questions.

We can offer DT Swiss hubs on all of our wheels. Please contact us for pricing and lead times/availability.

For other hub brands, we would likely need to refer you to our custom wheelbuild partner.

We also offer customised spoke counts for heavier or more powerful riders. Please see details of this under SUITABILITY below.

Yes, we can supply rims only. Depending on the drilling pattern (spoke count) required, there may be a lead time, but please get in touch.

Yes, not a problem. Please just get in touch and we can facilitate this for you.

Rather than offering specific discounts, we have aimed to keep our pricing as affordable as possible for all of our riders.

Similarly, instead of running sales throughout the year, we aim to keep pricing consistent. This means you can place an order with confidence at the time to suit you instead of being rushed into a decision during a sale.

Unfortunately we’re not able to accept a C2W voucher ourselves as we are not signed up to the scheme in question.  You can find a list of retailers we work with here however.

All wheelsets are available with a choice of freehub:

• Shimano HG: 10/11/12-speed groupsets
• SRAM XDR: 12-speed AXS groupsets

Gravel wheelsets are also available with:

• Campagnolo N3W: 13-speed Ekar groupsets
• Shimano Microspline: 12-speed GRX groupsets

For any other freehub option, please get in touch to discuss custom build options.

Our disc brake hubs (road & gravel) are configured for 12mm thru axles (100mm front / 142mm rear).

Gravel hubs can be fitted with adapters for:

• Front: 15mm thru axle (100mm) or QR axle (100mm)
• Rear: QR axle (135mm)

All Parcours wheels are tubeless-ready.

All wheels from either the Aerodynamics Lab or Frontier Workshop range will ship with a tubeless running kit. This includes:

• Tubeless tape
• Tubeless valves (length to suit rim depth)

For other wheelsets, this can be ordered separately.

All road wheels have a hooked rim.

Our gravel wheels, including the Alta & Alta 650B use a hookless rim as this is better suited for off-road riding.

You can read more about hookless rim technology in our blog post.

We have optimised our wheels for running with a range of different tyre sizes, depending on the wheel model & ride type it is designed for.

Please refer to the specific product page for further details about tyre compatibility.

Carbon fibre brake tracks require specialist brake pads. So make sure you use them! All our wheels ship with Parcours brake pads, spares can be ordered through our website.

We’ve also tested Parcours wheels with many commonly-found makes of carbon-specific brake pads and they all deliver excellent braking performance.

Whatever you do, never ever switch between alloy rims and carbon rims without changing your pads – all those tiny little shards of metal will make light work of your lovely carbon brake tracks otherwise.

When it comes to a weight limit, there’s no hard & fast rule. A heavier rider who rides at a consistent power on a smooth surface (e.g. time trialling/triathlon on smooth roads) may not put so much strain on a wheel as a slightly lighter rider who rides in a more on/off mode on a rougher road (e.g. crit racing on more broken tarmac).

The point at which we'd consider increasing spoke count on a wheel depends also on the model:

• Road disc brake: ~100-105kg rider weight - increase to 28/28H
• Road rim brake: ~95-100kg rider weight - increase to 24/28H
• Gravel: ~115-120kg rider weight - increase to 32/32H

Note that we use rider weight as a metric and this does make allowances for bike weight and loading weight (e.g. bike packing equipment).  This is predominantly due to the increased power output from heavier/stronger riders.  

There’s no increased cost, although given it would be a custom order there would likely be a lead time currently of up to 8-10 weeks.

The following models have been submitted to the UCI and approved for racing:

• Ronde
• Strade
• Chrono (disc brake)
• Grimpeur
• Passista
• Chrono (rim brake)

We hold stock of all small parts for the full range of wheels.

Please refer to the wheel specifications guide to confirm exact details for your wheelset.

If you have any questions regarding spare parts, please don't hesitate to get in touch.

We recommend that you include your wheels in your regular servicing routine. As a minimum, we would strongly suggest an annual check for:

• Radial & lateral true
• Spoke tension balance
• Bearing wear
• Brake surface wear (if relevant)

We also have detailed service guides for our wheels and hubs on the Parcours YouTube Channel.